| Policies & Procedures |
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Credit Card Orders Heavenly People accepts Discover, Visa, and MasterCard as payment on orders shipping to anywhere in the world. When using your credit card, please provide your credit card billing address if different from the shipping address and daytime phone numbers. If the billing address or security code does not match that which is on file at the financial institution or if authorization is not given for any reason, we reserve the right to cancel the order without notification. We cannot work out credit card problems with the financial institution; you must settle problems with them and reorder once the problem is resolved. Repeated attempts to authorize your credit card on the same order may result in an additional charge. We do not assume any responsibility for bank fees incurred by using a Debit Card for your purchase and/or return credit. Our Check Policy While we attempt to bank-approve checks for immediate shipment, this may not always be possible and we may hold your order for 10+ business days. To ensure that your order is shipped as quickly as possible, please send a Postal money order, or use your credit card. Customers whose checks are returned to us because of non-sufficient funds will be charged $25.00 for handling in addition to the amount of the check. If it becomes necessary for us to use an attorney or collection agency, you will be responsible for all collection fees. Purchase Orders We accept most institutional purchase orders (corporate, military, government, schools and universities). You can either FAX or mail your P.O. A simple application for purchase order customers must be filled out and approved before we can process your order. We cannot accommodate all special shipping requests. Please inquire before placing your order. Canadian and International Orders Heavenly People ships all over the world! Please send payment in the form of an International Money Order in U.S. Funds, or use your credit card. Customer is responsible for any applicable taxes, duties or custom fees. Inquiries regarding possible fees should be directed to your local authorities. Refused packages will affect your return credit. While we do ship to most international destinations, we are unable to serve some countries at this time due to U.S. law or credit card security reasons. APO and FPO Addresses When requesting orders to ship to an APO or FPO address, your package will ship SAM (space available mail). SAM requires no additional charge and will ship your package from the APO or FPO address via the next available transport. Your APO or FPO station may choose to send your package via a commercial carrier. Heavenly People has no control over this, however we are obligated to comply with all rules and regulations governing commercial shipping. Returning Merchandise Complete instructions for returning merchandise are printed on the back of your Heavenly People invoice. Please carefully read those instructions if you need to return an item. We will accept merchandise for return that was purchased from Heavenly People within 30 days of receipt. The merchandise must be in new and unused condition and in its original packaging. We do not accept returns via COD or any other collection method. COD packages will be refused. Packages billing Heavenly People without authorization will result in actual shipping charges billed back to sender unless other prior arrangements were made. There is a 15% restocking fee except for qualified returns. Charge Backs When merchandise is purchased with a promotional discount based on the overall amount of the order, the discount may no longer apply once merchandise is returned. The result will be a charge back for the promotional discount. This can affect the credit given or be placed on your Heavenly People account as a balance due. If you have questions regarding the effect of your discount on your return, please call our office to inquire. Damaged Returns Damaged merchandise includes items that have been damaged in shipping. If a shipment arrives at your door with apparent shipping damage, please refuse the delivery. If you have already accepted delivery and then find shipping damage, please call our office immediately. Save all packaging material and paperwork; do not throw anything away! If you attempt to return the merchandise yourself, you will jeopardize our chances of making a claim, and you may not receive credit for the return. Shipping Heavenly People uses a variety of shipment carriers. Once the order has shipped, we must allow the carrier a reasonable time frame to deliver. Heavenly People and/or carrier reserve the right to request a signature for proof of delivery. We cannot demand a shipment carrier to leave a package. You may contact the carrier for instructions on available options. Once the package is successfully delivered, we are not responsible for theft or damage to the merchandise. When using a forwarding company, we are not responsible for lost or damaged merchandise after the forwarding company has accepted delivery. The forwarding company must report shipping damage for a claim to be filed. We are not responsible for delays in express delivery orders due to weather conditions and/or attempted deliveries. Export documentation will not be provided. Know who you are receiving a package for or forwarding a package to! If you accept a package that was purchased with a fraudulent credit card, you will be in possession of stolen merchandise. You may be responsible for any legal or collection action related to the shipment. Shipping charges are non-refundable. Prices And/Or Description Changes All prices, pictures and descriptions on this site and all other Heavenly People publications are subject to change. Heavenly People maintains no responsibility for inadvertent errors. In the event of typographical errors on our site or in our publications, Heavenly People reserves the right to cancel or refuse orders at its sole discretion. Please contact us within 30 days regarding price or promotion discrepancies. Additional policies may exist. Policies are not limited to those on this page. Call with any questions. |